Helpful Links


About STARS Certificates

Contact Us

Training for Exempt Providers


Payment Options

Sample CDA Course

STARS Scholarship

Student Enrollment Center

STARS Training Requirements


About STARS ID Numbers

Find Your STARS ID

Help Applying for a STARS ID

MERIT Website

CDA Student Information


Training Information for Your State  


Do you have questions?

The most effective way to receive support is by clicking on the Live Student Support Chat on the bottom right side of the screen.


Education for Success!

Successful Solutions Professional Development LLC
Providing training opportunities since 1996.
Tel: (360) 602-0960


Business Education


Customer Service



Enroll in Washington STARSTuition: $160.00

Annual Subscription 
Total Items: 23
Total Time: 27.28 hour(s)

This course is not awarded CEU's





Our Customer Service training series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department with useful tools for providing excellent customer service.

Audience: This online training series is for anyone who wants to learn about creating and maintaining good customer service.

Customer Service Training Description

23 Items in the Customer Service Training Package:



1. Customer Service: Defining Service

2. Customer Service: Communicating

3. Customer Service: Fixing Problems

4. Customer Service: Building a Department

5. Customer Service: Tools of the Trade


Customer Service (Videos)


Customer Service (Videos) Summary

6. Customer Service (Videos): Building Customer Loyalty

7. Customer Service (Videos): Building Web Relationships (Interview)

8. Customer Service (Videos): Delighting Your Customers

9. Customer Service (Videos): Creating Customer Value

10. Customer Service (Videos): Crown Your Customers (Interview)

11. Customer Service (Videos): Customer Convenience is Key to E-Commerce (Interview)

12. Customer Service (Videos): Customer Service Strategy

13. Customer Service (Videos): Dealing with Customer Complaints

14. Customer Service (Videos): Exceeding Customer Expectations

15. Customer Service (Videos): Getting to Know Your Customers

16. Customer Service (Videos): Getting Your Customer Experience Right (Interview)

17. Customer Service (Videos): Implementing Effective Service Standards

18. Customer Service (Videos): Keeping Loyal Customers

19. Customer Service (Videos): Measuring Customer Service

20. Customer Service (Videos): Profits, Not Promises (Interview)

21. Customer Service (Videos): Understanding Customer Service

22. Customer Service (Videos): Working Wounded: Building Relationships with Your Customers

23. Customer Service (Videos): Working Wounded: Good News About Customer Complaints


  Customer Service

Tuition: $160.00

Annual Subscription 
Total Items: 23
Total Time: 27.28 hour(s)

Enroll in Washington STARS



Smart Horizons

This web site is owned by Successful Solutions Professional Development LLC, an independent training organization.